Versand

 

This Shipping Policy applies to orders placed through petalandpupi.shop.

1. Shipping Destination

petalandpupi.shop offers standard delivery to eligible addresses in Germany.

Orders cannot be delivered to an address that is incomplete, invalid, restricted by the carrier or outside the delivery areas available during checkout.

2. Free Standard Shipping

All orders placed through petalandpupi.shop qualify for free standard shipping.

No minimum purchase amount is required for free standard delivery unless a different condition is clearly displayed before checkout.

Free standard shipping does not include any optional expedited, premium or special delivery service that may be offered separately.

3. Estimated Delivery Time

The estimated standard delivery time is:

15–20 days

The estimate begins after the order has been confirmed and successfully processed.

Delivery dates are estimates rather than guaranteed appointments unless we expressly confirm a binding delivery date.

Delivery may occasionally take longer because of:

  • Public holidays

  • Severe weather

  • Carrier congestion

  • Customs or import procedures

  • Remote delivery locations

  • Incomplete address information

  • Security or payment verification

  • Unusually high order volume

  • Events beyond our reasonable control

Where a delay becomes known, we may provide updated information by email or through the available tracking service.

Mandatory consumer rights relating to delayed delivery remain unaffected.

4. Order Processing

Orders are reviewed before dispatch to confirm payment, product availability and delivery information.

Orders placed during weekends or public holidays may begin processing on the next applicable working day.

An order may require additional processing time if:

  • Payment authentication is incomplete

  • The delivery address cannot be verified

  • The customer requests an order change

  • Fraud-prevention review is required

  • One or more products are temporarily unavailable

We may contact the customer using the email address provided at checkout if additional information is required.

5. Order Confirmation

After an order is submitted, the customer normally receives an automated order acknowledgement or confirmation email.

Customers should review the confirmation promptly and contact info@petalandpupi.shop if the order details or delivery address are incorrect.

Failure to receive an email does not necessarily mean that the order was unsuccessful. Customers should check spam or junk folders and confirm that the email address entered during checkout was correct.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient name

  • Street name

  • Building or house number

  • Apartment or unit information where applicable

  • Postal code

  • City

  • Country

  • Contact telephone number where requested

Contact info@petalandpupi.shop immediately if an address needs to be corrected.

We will make reasonable efforts to update an address before dispatch, but changes cannot be guaranteed after fulfilment has started.

7. Dispatch and Tracking

When tracking is available, the customer may receive a dispatch confirmation containing a tracking number or link.

Tracking information may take several days to update after the shipping label is created. This does not necessarily mean that the package has not been transferred to the carrier.

Some orders may be transported by more than one carrier. The final delivery provider may differ from the provider shown in the first tracking update.

8. Split Shipments

Products from the same order may be shipped in separate packages because of product availability, package-size restrictions or fulfilment arrangements.

Customers are not charged additional standard shipping fees when an order is divided into multiple packages.

Each package may have a separate tracking number and delivery date.

9. Delivery Attempts

The carrier may:

  • Deliver the package to the stated address

  • Leave it in an authorised safe location

  • Deliver it to a neighbour where permitted

  • Redirect it to a parcel shop or collection point

  • Schedule another delivery attempt

Customers should follow the carrier’s instructions and collect redirected packages within the applicable collection period.

10. Undeliverable Packages

A package may be returned as undeliverable because of:

  • An incorrect or incomplete address

  • An unavailable recipient

  • Failure to collect the package

  • Refusal of delivery

  • Carrier access restrictions

  • An invalid postal code

If a package is returned, contact info@petalandpupi.shop.

Where the failed delivery was caused by inaccurate information supplied by the customer or failure to collect the package, reasonable redelivery or return costs may be charged or deducted where permitted by law.

11. Delayed Orders

If an order has not arrived within the expected period, customers should:

  1. Review the latest tracking information.

  2. Check whether the carrier left a delivery notice.

  3. Ask household members or neighbours whether they accepted the package.

  4. Contact info@petalandpupi.shop with the order number.

We may contact the carrier and initiate an investigation.

A carrier investigation may be required before a package is classified as lost.

12. Lost Packages

If a package is confirmed lost before delivery, we will provide an appropriate remedy, which may include replacement or refund.

For consumer purchases, the risk of accidental loss generally remains with us until the customer, or a third party designated by the customer other than the carrier, receives the products.

13. Damaged Packages

Customers should inspect the package and products after delivery.

If the package or product is damaged, contact info@petalandpupi.shop as soon as reasonably possible and provide:

  • The order number

  • A description of the damage

  • Photographs of the product

  • Photographs of the outer packaging

  • A photograph of the shipping label where relevant

Customers should retain the packaging until the claim has been reviewed, unless retaining it would be unsafe or unreasonable.

14. Incorrect or Missing Products

Contact info@petalandpupi.shop if:

  • An incorrect product was delivered

  • A product is missing

  • The quantity is incorrect

  • The delivered size or colour differs from the order confirmation

We will review the order and provide an appropriate solution.

15. Refused Delivery

Refusing a package does not automatically constitute a complete withdrawal notice.

A customer who wishes to withdraw from a purchase should also send a clear withdrawal statement to info@petalandpupi.shop.

Returns and refunds remain subject to our Return and Refund Policy and applicable law.

16. Taxes and Charges

The total amount charged by petalandpupi.shop is displayed during checkout.

We do not impose an additional standard shipping fee after an order has been submitted.

Any tax or charge collected by us will be shown during checkout or in the order documentation where required.

17. Order Changes and Cancellations

Contact info@petalandpupi.shop promptly to request an order change or cancellation.

We will make reasonable efforts to assist, but we cannot guarantee changes after the order enters fulfilment or is dispatched.

If an order has already been dispatched, the customer may use the applicable withdrawal and return procedure after delivery.

18. Contact

For shipping, tracking or delivery questions, contact:

petalandpupi.shop
Email: info@petalandpupi.shop

Please include the order number and the email address used during checkout.