Widerrufsrecht

 

This Return and Refund Policy applies to purchases made through petalandpupi.shop.

It explains the statutory withdrawal rights available to eligible consumers, our return procedure and how we handle refunds, exchanges, damaged products and incorrect deliveries.

Nothing in this policy limits any mandatory consumer rights available under German or European Union law.

1. Statutory Right of Withdrawal

Consumers who purchase eligible goods online generally have the right to withdraw from the purchase contract within 14 days without providing a reason.

The withdrawal period is 14 days from the date on which:

• You, or a third party designated by you other than the carrier, receive the goods; or

• In an order containing several products delivered separately, you or your designated third party receive the final product; or

• In a delivery consisting of several parts or pieces, you or your designated third party receive the final part or piece.

To exercise your right of withdrawal, you must send us a clear and unambiguous statement informing us of your decision to withdraw from the contract.

Contact us at:

petalandpupi.shop
Email: info@petalandpupi.shop

You may send your withdrawal notice by email. Your message should preferably include your name, order number, the products concerned and a clear statement that you wish to withdraw from the purchase contract.

Providing an order number helps us identify the transaction, but failure to provide an order number does not invalidate an otherwise valid withdrawal notice if the order can be identified by other reasonable means.

To meet the withdrawal deadline, it is sufficient for you to send your withdrawal notice before the 14-day withdrawal period expires.

2. Returning Products After Withdrawal

After notifying us that you are withdrawing from the contract, you must return the products without undue delay and no later than 14 days after the date on which you informed us of your withdrawal.

Please contact info@petalandpupi.shop before sending a return. We will provide the return instructions and the designated return destination applicable to your order.

Requesting return instructions helps prevent products from being sent to an incorrect warehouse. Obtaining prior return authorisation is not a condition for exercising a statutory right of withdrawal.

Products must not be returned to the address shown on a shipping label unless we expressly confirm that address as the correct return destination.

A return is considered sent within the required period when you hand it to the carrier before the 14-day return period expires.

3. Return Shipping Costs

Unless the product is defective, damaged, incorrectly described or different from the product ordered, the customer is responsible for the direct cost of returning the product.

Return shipping costs vary depending on the package size, weight, destination and carrier selected by the customer.

We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed. We are not responsible for a return package that is lost before reaching the designated return destination, except where the loss results from an act or omission for which we are legally responsible.

If we confirm that the product is defective, damaged or incorrect, we will provide an appropriate remedy and, where legally required, reimburse reasonable return shipping costs or provide a prepaid return method.

4. Condition of Returned Products

You may inspect a product in the same way that you reasonably could in a physical retail store.

Returned clothing should, where reasonably possible, be:

• Unworn other than for a reasonable fitting

• Unwashed

• Free from stains, perfume, makeup, deodorant, pet hair and other contamination

• Returned with original tags and labels attached

• Returned with accessories and components supplied with the product

• Packaged securely to prevent damage during return transportation

The absence of original packaging does not automatically remove a statutory right of withdrawal. However, you may be responsible for any reduction in the product’s value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

Examples of excessive handling may include wearing clothing for an extended period, washing it, altering it, removing hygiene protection or causing stains, odours or other damage.

Where legally permitted, the amount refunded may be reduced to reflect an objectively demonstrated loss in value resulting from excessive handling.

5. Products Excluded From Withdrawal

The statutory right of withdrawal may not apply to products covered by a legal exception, including:

• Products made to the customer’s specifications

• Clearly personalised or customised products

• Sealed products that are not suitable for return for health-protection or hygiene reasons when the seal has been removed after delivery

• Products that, because of their nature, become inseparably mixed with other items after delivery

• Other products expressly excluded from withdrawal under applicable law

A product is not excluded merely because it was purchased during a sale or promotion. Eligible discounted products remain subject to statutory consumer rights.

6. Refunds Following Withdrawal

When you validly withdraw from the contract, we will refund the payments received from you for the relevant products.

Because petalandpupi.shop provides free standard shipping, there is normally no standard outbound shipping charge to refund.

If a customer selected and paid for a delivery method that was more expensive than our least expensive standard delivery option, we are not required to refund the additional delivery cost beyond the cost of the least expensive standard delivery option.

Refunds will be issued without undue delay and no later than 14 days after the date on which we receive your withdrawal notice.

We may withhold the refund until:

• We receive the returned products; or

• You provide evidence that you have sent the products back,

whichever occurs first.

The refund will normally be issued using the same payment method used for the original transaction unless another method is expressly agreed. You will not be charged a refund fee by petalandpupi.shop.

After we issue a refund, the time required for it to appear in your account depends on the payment provider or financial institution.

7. Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery.

Contact info@petalandpupi.shop as soon as reasonably possible if:

• The product arrived damaged

• The product has a manufacturing defect

• You received a product different from the one ordered

• An item is missing from the package

• The quantity delivered is incorrect

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the product and issue

• A photograph of the outer packaging and shipping label when relevant

Photographs help us assess the issue efficiently but do not limit your statutory rights.

Depending on the circumstances and applicable law, we may offer repair, replacement, redelivery, a price reduction, cancellation or a refund.

Customers should not discard a damaged or incorrect product before receiving instructions from us, unless retaining it would be unsafe or unreasonable.

8. Statutory Warranty Rights

Products sold to consumers remain subject to mandatory statutory conformity and warranty rights.

A product may be non-conforming where, for example, it does not match the agreed description, is unsuitable for its ordinary purpose, lacks the agreed characteristics or is not supplied with required components.

This Return and Refund Policy does not replace or restrict any statutory rights relating to defective or non-conforming goods.

9. Size, Fit and Colour

A product that does not fit as expected may be returned within the applicable withdrawal period, provided it is eligible for return.

Customers should review the measurements and size information on the product page before ordering. Size labels may vary between manufacturers and styles.

We aim to display product colours accurately. However, differences in device screens, brightness settings and photography lighting may cause minor colour variations. A minor screen-related colour variation does not necessarily mean that a product is defective.

10. Exchanges

We do not guarantee direct exchanges because product availability may change.

When an exchange is available, we may offer to replace the product with another size or style. Where a direct exchange is not available, the customer may return the eligible product and place a new order.

Any statutory right to withdraw and receive a refund remains unaffected.

11. Order Cancellations Before Shipment

Contact info@petalandpupi.shop promptly if you wish to cancel an order before shipment.

We will make reasonable efforts to process the cancellation. However, cancellation cannot be guaranteed once the order has entered fulfilment or has been transferred to the carrier.

If an order has already been dispatched, you may use your applicable withdrawal and return rights after delivery.

12. Refused and Unclaimed Packages

Refusing delivery does not automatically provide us with all information required to process a withdrawal.

Customers who refuse delivery should also contact info@petalandpupi.shop and clearly state whether they are withdrawing from the contract.

Where a package is returned because the customer supplied an incorrect address, failed to collect it or refused it without exercising a legal withdrawal right, reasonable costs caused by the failed delivery may be deducted where permitted by law.

13. Refunds for Lost Packages

If tracking information indicates that a package may have been lost, contact info@petalandpupi.shop.

We may ask the carrier to investigate. If the package is confirmed lost, we will provide an appropriate remedy, which may include replacement or refund, in accordance with applicable law.

The risk of accidental loss generally remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, receives the goods, except where the consumer independently commissions a carrier not offered by us.

14. Suspected Return Abuse

We may review returns involving suspected fraud, product substitution, intentional damage or repeated abuse.

We will not refuse a valid statutory withdrawal or warranty claim merely because a customer has previously returned another product. Any restriction will be applied only where supported by objective evidence and permitted by applicable law.

15. Contact

For withdrawal notices, return instructions, damaged-product claims and refund questions, contact:

petalandpupi.shop
Email: info@petalandpupi.shop